Privacy Policy

We may collect your name, email address, phone number, delivery address, emirate, delivery instructions, order details, selected products, payment-method status, customer-service messages, reviews and technical information such as device, browser, IP address and security logs where generated by our hosting, checkout or fraud-prevention systems.

When you affirmatively accept our checkout policies, we may record the date and time, order reference, policy version, acknowledgement wording, payment method, IP address, user-agent information and related technical audit data. This record is used to evidence the transaction, resolve disputes, meet payment-provider requirements and protect both the customer and Casper Nine.

Payments are handled by the payment provider selected at checkout. Casper Nine does not intentionally store full card numbers or card security codes in its own application database. We may retain transaction references, payment status and information required for order administration, refunds, accounting, fraud prevention and chargeback handling.

We use personal information to process orders, calculate delivery, coordinate payment, issue invoices, deliver products, provide support, manage refunds, prevent fraud, maintain security, evidence checkout acceptance, comply with tax and legal obligations, operate ERP/website integration and improve the service.

Information may be processed by providers that help us operate the store, including website hosting, database/storage, transactional email, payment gateways, BNPL providers, analytics/security tools and delivery companies. Each provider receives information relevant to the service it performs and may operate under its own legal and privacy obligations.

Payment providers, banks, card schemes, wallet providers and BNPL providers may independently collect or process information under their own terms. We may exchange order and transaction information reasonably necessary to authorise payment, prevent fraud, process refunds or respond to disputes and chargebacks.

Delivery partners may receive the recipient name, phone number, delivery address, emirate and delivery instructions needed to complete the delivery. We ask customers not to include unnecessary sensitive information in delivery notes.

Some technology, cloud, email, payment or security providers may process data outside the UAE. Where applicable, provider arrangements and safeguards are used to support lawful processing and protection of personal information.

We retain order, invoice, payment-reference, policy-acceptance, tax, customer-support and audit information for as long as reasonably required for fulfilment, accounting, legal compliance, fraud prevention, payment disputes, chargebacks and legitimate business records. Information that is no longer required is deleted or anonymised where reasonably practicable.

Order confirmations, payment updates, delivery messages and service communications are transactional. Marketing messages are handled separately and, where consent or an opt-out is required, the relevant choice will be provided.

The website may use essential storage or cookies to maintain your shopping bag, login state, security and basic functionality. Optional analytics or advertising technologies will be introduced only with appropriate disclosure and controls where required.

We use reasonable administrative and technical measures intended to protect customer information, including access controls, secure hosting and restricted credentials. No internet system is completely risk-free, so customers should protect their own devices and communications and contact us if they suspect unauthorised use.

Subject to applicable law, you may contact us to ask about personal information associated with your orders, request correction of inaccurate information, or raise a privacy concern. Some records may need to be retained for legal, tax, fraud-prevention, payment-dispute or evidentiary purposes.

Privacy enquiries may be sent to info@caspernine.ae.

We may update this Privacy Policy when our systems, providers or legal obligations change. The effective date and version above identify the policy version presented to customers.

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