Shipping & Delivery Policy

Checkout currently supports delivery addresses within the United Arab Emirates. Availability for a particular location may depend on courier access, product size and safe delivery requirements.

The delivery charge for the selected emirate is shown during checkout before payment. Exceptional arrangements are charged only if clearly disclosed and agreed before fulfilment.

Preparation and production time can vary by product, availability and customisation. Delivery dates and time windows are estimates unless Casper Nine expressly confirms otherwise in writing. We will provide or confirm relevant timing with the order or fulfilment update.

Order, dispatch or delivery updates may be sent to the email address or phone number supplied at checkout. Courier tracking is provided where the selected delivery service supports it.

Customers should provide a complete name, reachable phone number, emirate, city, building or villa details and any access information reasonably needed for delivery. Contact us promptly if a correction is required.

If we become aware of a material delay, we will take reasonable steps to notify the customer and provide updated information. Mandatory rights relating to serious delay remain unaffected.

Please inspect the parcel and product as soon as reasonably possible. Report visible damage, an incomplete delivery or an incorrect item promptly to info@caspernine.ae with the order number and photographs where reasonably possible.

If delivery cannot be completed because information is materially incomplete or incorrect, access is unavailable or no authorised recipient can receive the order, we will contact the customer to arrange the appropriate next step. Any additional re-delivery charge will apply only where permitted and communicated.

If a customer refuses delivery solely because of a change of mind and does not identify a valid damage, defect, incomplete-delivery, incorrect-item or material-misdescription claim, the actual delivery and return cost will be deducted from any approved refund. The amount is based on the location and emirate, with a minimum of AED 50 and maximum of AED 200. This deduction does not apply where it would restrict a mandatory UAE consumer remedy.

For delivery questions, contact orders@caspernine.ae and include the order number.